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Service

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Service Vidis SA

Service information

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VIDIS SA - Service
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Logistyczna 4,
Bielany Wrocławskie
55-040 Kobierzyce

Detailed warranty terms and conditions can be found at Warranty Terms and Conditions

The condition for accepting a product for service is to fill out a service request form.

The form allows you to report a failure of equipment covered by the warranty issued by VIDIS SA. All products from our commercial offer are covered by door-to-door warranty. After completing the form, please wait for a response with confirmation of registration of the notification. The response will be sent via email and will include the RMA number and instructions for further action.

Important!

The service only accepts shipments that are registered and marked with an RMA number. Failure to mark the shipment with an RMA number may result in the service refusing to accept it or delaying the handling of the request.

service-form
Service request form

*Is the equipment covered by warranty?
Yes
No
Device data
Address data
from which the advertised product will be collected.
Attachments
Here you will add files that will help us identify the product and the fault.
+ Add files

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, we inform you that:

The controller of your personal data is the Company VIDIS S.A., based in Kobierzyce, 4 Logistyczna Street, 55-040 Bielany Wrocławskie.

  1. your personal data will be processed for contact purposes and will not be shared with other recipients. The legal basis for data processing is consent.

  2. Personal data will be processed until you withdraw your consent.

  3. Access to personal data will be granted only to authorized employees.

  4. You have the right to request access to personal data and correction of personal data. In addition, you have the right to erasure or restriction of processing, the right to object to processing, and the right to data portability.

  5. Since the basis of data processing is your consent, we inform you that your consent may be revoked at any time.

  6. You have the right to complain to the supervisory authority of the President of the Office for Personal Data Protection.