Warranty claim

Please use the following form to register the defect of your Product covered by a Warranty issued by ViDiS SA. The form must be completed in English.
After you have filled in and submitted the form, please wait until you have received a reply that shall confirm that your ticket has been successfully registered. The reply shall be sent to you by email and shall include your RMA number and instructions on what you should do next.


The Service Centre accepts registered shipments only that are clearly marked with the RMA number assigned to them.
No RMA number visible on the external packaging of the Product shipped to the Service Centre for warranty service may result in its rejection or delay its processing. Before you dispatch the defective Product, please register it using the form at the bottom o the page.

Warranty claim form

Pursuant to the provisions of the Regulation of the European Parliament and the Council (EU) 2016/679 dated 27 April 2016 of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, we hereby inform you as follows:

  1. The Personal Data Controller responsible for your personal data is VIDIS SA, whose registered office is located at 4 Logistyczna Str., 55-040 Bielany Wrocławskie, Poland.
  2. Your personal data shall be used to process your request/enquiry and shall not be made available to any third parties. The legal basis for our right to process your personal data is the consent you have provided.
  3. Your personal data shall be processed until the consent for their processing is withdrawn.
  4. Your personal data shall only be accessible to authorised members of our staff.
  5. You may request accessing your personal data or having it amended at your discretion. In addition, you are entitled to remove your personal data or request that its processing be limited. You have may object to the further processing of your personal data or request that it be moved.
  6. Because the legal basis for our processing of your personal data is the consent you have provided, we hereby inform you that you may withdraw your consent at any moment.
  7. You have the right to file a complaint to the relevant control authority, i.e. to the President of the Polish Personal Data Protection Office.

I herewith consent to having my personal data processed in connection with my request/enquiry under the provisions of the Personal Data Protection Act. There is no obligation to provide the personal data, however, if it is not provided, it will not be possible to process your enquiry/request. I have been informed about my right to access my personal data or to having it revised, or to request that it no longer be processed. The Personal Data Controller is VIDIS SA, whose registered office is located at 4 Logistyczna Str., Bielany Wrocławskie, Poland.
I declare that I have read the warranty terms and conditions for Avtek products